Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to Zipa Online Shopping ("Zipa," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of the Zipa mobile application and related services (collectively, the "Platform").

We reserve the right to modify these Terms at any time. Such modifications will be effective immediately upon posting. Your continued use of the Platform after any changes constitutes acceptance of the revised Terms.

2. Service Description

Zipa is a fashion e-commerce platform operating exclusively in Nepal. We connect buyers with sellers to facilitate online shopping and delivery of fashion products throughout Nepal.

Our services include:

• Product browsing and discovery
• Secure account creation and management
• Communication between buyers and sellers
• Order placement and tracking
• Cash on Delivery (COD) payment processing
• Product returns and refunds

3. Eligibility

You must be at least 16 years of age to create an account and use our Platform.

By using Zipa, you represent and warrant that:

• You meet the minimum age requirement
• You have the legal capacity to enter into binding contracts
• All information you provide is accurate and complete
• You will comply with all applicable laws and regulations

4. Account Registration and Security

4.1 Account Creation

To access certain features, you must create an account by providing:

• Full name
• Valid phone number
• Email address
• Secure password

4.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access or security breach

4.3 Account Deletion

You may delete your account at any time through the Platform settings. Upon deletion:

• All personal data associated with your account will be permanently removed
• Order history and transaction records will be anonymized
• Active orders will be processed according to our cancellation policy
• Account deletion is irreversible

We will process account deletion requests within 30 days and remove all personal information in compliance with applicable data protection laws.

5. Guest Checkout

We offer guest checkout functionality that allows you to make purchases without creating an account.

When using guest checkout:

• You will need to provide delivery details and contact information for that specific order
• Order tracking will be limited to the information provided at checkout
• You will not have access to order history or saved preferences
• All guest transaction data is handled with the same security and privacy standards as registered accounts

6. Shopping and Orders

6.1 Product Listings

• All products are listed by independent sellers on our Platform
• Product descriptions, images, and videos are provided by sellers
• We strive for accuracy but do not guarantee that all product information is complete or error-free
• Prices are subject to change without notice

6.2 Shopping Process

Users can:

• Browse products across multiple stores
• Purchase from one store per transaction
• View detailed product information including images and videos
• Chat directly with sellers before making a purchase
• Add multiple delivery addresses for convenient checkout

6.3 Communication with Sellers

Our Platform includes a chat feature that allows you to:

• Ask questions about products before purchasing
• Clarify product details, sizing, or specifications
• Discuss customization options if available

All communications must be respectful and related to legitimate business inquiries.

6.4 Order Placement

By placing an order, you:

• Make an offer to purchase the product(s) at the listed price
• Agree to pay the total amount including any applicable delivery fees
• Authorize the seller to process your order
• Acknowledge that order confirmation is subject to seller acceptance

7. Payment Terms

7.1 Payment Method

7.2 Payment Obligations

• You must have the exact or sufficient cash amount ready at delivery
• Payment must be made in Nepalese Rupees (NPR)
• Delivery personnel may provide change for reasonable amounts
• Failure to make payment may result in order cancellation and potential account restrictions

7.3 Pricing

• All prices are displayed in Nepalese Rupees (NPR)
• Prices include all applicable taxes unless otherwise stated
• Delivery charges, if any, will be clearly displayed before checkout
• We are not responsible for pricing errors; orders with incorrect prices may be cancelled

8. Delivery

8.1 Delivery Coverage

We provide delivery services throughout Nepal. Delivery times may vary based on:

• Your location
• Product availability
• Seller processing time
• Weather conditions or unforeseen circumstances

8.2 Delivery Process

• Estimated delivery times are provided at checkout
• You will receive notifications about your order status
• You must provide accurate delivery address information
• Someone must be available to receive the order and make payment

8.3 Failed Delivery

If delivery fails due to incorrect address information, unavailability at delivery location, or refusal to accept delivery, we may attempt redelivery (subject to additional charges) or cancel the order. You will be notified of the outcome.

9. Order Cancellation

9.1 Customer Cancellation

You may cancel your order before it is confirmed by the seller. Once the seller confirms and begins processing your order, cancellation may not be possible.

To cancel an order:

1. Navigate to your order history
2. Select the order you wish to cancel
3. Follow the cancellation instructions

9.2 Seller/Platform Cancellation

We or the seller reserve the right to cancel orders in cases of:

• Product unavailability
• Pricing errors
• Suspected fraudulent activity
• Violation of these Terms
• Inability to verify order information

You will be notified of any cancellations, and no charges will apply for cancelled orders.

10. Returns and Refunds

10.1 Return Eligibility

You may return products if:

• The product does not match the description
• The product is defective or damaged
• You are unsatisfied with the product quality
• The wrong item was delivered

10.2 Return Process

To initiate a return:

1. Contact customer support within 7 days of delivery
2. Provide order details and reason for return
3. Return the product in its original condition with tags and packaging
4. Our team will review and approve eligible returns

10.3 Refund Policy

For approved returns:

• Refunds will be processed within 7-14 business days
• Since we accept only COD, refunds will be issued via bank transfer or mobile wallet
• You must provide valid banking information for refund processing
• Refund amounts will include the product price; delivery charges may not be refundable

10.4 Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons:

• Intimate apparel and undergarments
• Personalized or customized products
• Products marked as "Final Sale" or "Non-Returnable"

11. Privacy and Data Protection

11.1 Information Collection

We collect and process personal information including:

• Name, email address, phone number
• Delivery addresses
• Order history and preferences
• Chat communications with sellers
• Device and usage information

11.2 Data Security

We implement industry-standard security measures:

• Encrypted data transmission
• Secure server infrastructure
• Access controls and authentication protocols
• Regular security audits

11.3 Third-Party Sharing

We do not sell, rent, or share your personal information with third parties except:

• With sellers, to the extent necessary to fulfill orders
• With delivery partners, for order fulfillment
• When required by law or legal process
• With your explicit consent

12. Intellectual Property Rights

All content on the Zipa Platform, including but not limited to logo, trademarks, software, design, and original content, is owned by Zipa or our licensors and is protected by intellectual property laws.

You may not:

• Copy, modify, or distribute Platform content
• Reverse engineer or decompile our software
• Use our branding without written permission
• Create derivative works based on our Platform

13. User Conduct and Prohibited Activities

You agree not to:

• Violate any applicable laws or regulations
• Provide false or misleading information
• Impersonate any person or entity
• Engage in fraudulent activities or payment disputes
• Harass, abuse, or harm other users or sellers
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Use automated tools to scrape or collect data
• Interfere with the Platform's operation or security
• Post inappropriate, offensive, or illegal content
• Manipulate reviews or ratings

14. Disclaimers and Limitations of Liability

14.1 Service Availability

The Platform is provided "as is" and "as available." We do not guarantee:

• Uninterrupted or error-free operation
• Accuracy or reliability of content
• Fitness for a particular purpose
• Security against all threats

14.2 Third-Party Sellers

Zipa is a marketplace platform. We are not responsible for:

• Quality, safety, or legality of products sold
• Accuracy of seller listings or descriptions
• Actions or omissions of sellers
• Disputes between buyers and sellers

14.3 Limitation of Liability

To the maximum extent permitted by law, Zipa and its affiliates shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Damages arising from use or inability to use the Platform
• Any amount exceeding the value of your purchase

15. Indemnification

You agree to indemnify, defend, and hold harmless Zipa and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your use of the Platform
• Violation of these Terms
• Infringement of third-party rights
• Any content you submit or transmit
• Disputes with sellers or other users

16. Dispute Resolution

16.1 Customer Support

For any issues or concerns, please contact our customer support team. We will make reasonable efforts to resolve disputes amicably.

16.2 Governing Law

These Terms are governed by the laws of Nepal. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kathmandu, Nepal.

16.3 Arbitration

For disputes that cannot be resolved through customer support, parties agree to attempt resolution through mediation or arbitration before pursuing litigation.

17. Platform Compliance

17.1 App Store Policies

Zipa complies with all applicable policies and guidelines of Google Play Store (Android) and Apple App Store (iOS).

17.2 Legal Compliance

We operate in full compliance with:

• Consumer protection laws of Nepal
• Data protection and privacy regulations
• E-commerce regulations and guidelines
• Intellectual property laws

17.3 Prohibited Content

We do not permit:

• Sale of counterfeit or illegal products
• Adult content or services
• Weapons, drugs, or controlled substances
• Hate speech or discriminatory content

18. Termination

18.1 Termination by User

You may terminate your account at any time by using the account deletion feature.

18.2 Termination by Zipa

We reserve the right to suspend or terminate your account if:

• You violate these Terms
• You engage in fraudulent or illegal activities
• Your account poses a security risk
• We discontinue the Platform or services

18.3 Effect of Termination

Upon termination, your access to the Platform will be revoked, and outstanding orders will be processed according to our policies.

19. General Provisions

19.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Zipa regarding use of the Platform.

19.2 Amendments

We reserve the right to modify these Terms at any time. Material changes will be notified through the Platform or via email. Continued use after changes constitutes acceptance.

19.3 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Acknowledgment