1. Introduction
Welcome to Zipa Online Shopping ("Zipa," "we," "us," or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and services.
Important Commitment: We do not sell, rent, or share your personal information with third parties for marketing purposes.
By using Zipa, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our practices, please do not use our Platform.
2. Information We Collect
2.1 Information You Provide Directly
Account Registration Information:
- Full name
- Phone number
- Email address
- Password (encrypted and stored securely)
Delivery Information:
- Multiple delivery addresses (street address, city, postal code, landmarks)
- Recipient name and contact number (if different from your account)
Order and Transaction Information:
- Products viewed and purchased
- Order history and preferences
- Cash on Delivery (COD) payment confirmations
- Return and refund requests
2.2 Information Collected Automatically
We automatically collect certain information when you use our Platform:
- Device type, model, and operating system
- Mobile network information
- IP address and location data (approximate)
- App version and usage statistics
- Pages and products viewed
- Search queries and browsing behavior
2.3 Information We Do NOT Collect
- Credit card or banking information (we only accept COD)
- Social security numbers or government IDs
- Biometric data
- Precise GPS location tracking
- Access to your photo gallery, contacts, or other apps (unless you grant permission)
3. How We Use Your Information
3.1 Service Provision and Order Fulfillment
- Process and manage your orders
- Facilitate communication between buyers and sellers
- Coordinate delivery of products
- Process cancellations and refunds
- Handle customer support inquiries
3.2 Platform Improvement and Analytics
- Analyze usage patterns to improve user experience
- Identify and fix technical issues
- Develop new features and services
- Optimize app performance
3.3 Communication
- Send order confirmations and updates
- Notify you about delivery status
- Respond to customer service requests
- Send important announcements about service changes
Marketing Communications: We do NOT send promotional emails or marketing messages unless you explicitly opt-in. You can unsubscribe from any promotional communications at any time.
4. How We Share Your Information
We do not sell, rent, or share your personal information with third parties for their marketing purposes. We only share information in the following limited circumstances:
4.1 With Sellers
When you place an order, we share:
- Your name and contact number
- Delivery address
- Order details
Sellers are required to use this information only for order fulfillment and are prohibited from using it for any other purpose.
4.2 With Delivery Partners
We share necessary information with our delivery partners:
- Recipient name and contact number
- Delivery address
- Order details (for delivery confirmation)
4.3 Service Providers
We may share information with trusted service providers who assist us with:
- Cloud hosting and data storage
- Analytics and performance monitoring
- Customer support tools
- Security and fraud prevention
5. Data Security
5.1 Technical Security Measures
- Encryption: All data transmission is encrypted using industry-standard SSL/TLS protocols
- Secure Storage: Data is stored on secure servers with encryption at rest
- Access Controls: Strict authentication and authorization mechanisms
- Firewalls: Advanced firewall protection against unauthorized access
- Regular Monitoring: Continuous monitoring for security threats and vulnerabilities
5.2 Your Responsibility
While we implement robust security measures, you also play a role in protecting your information:
- Keep your password confidential and use a strong password
- Do not share your account credentials with others
- Log out after using shared devices
- Report any suspicious activity immediately
- Keep your app updated to the latest version
Important: Despite our best efforts, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
6.1 Active Accounts
We retain your personal information for as long as your account is active or as needed to provide services to you.
Specific Retention Periods:
- Account Information: Retained while your account is active
- Order History: Retained for 3 years for warranty, returns, and legal compliance
- Chat Messages: Retained for 1 year
- Guest Checkout Data: Retained for 90 days after order completion
- Analytics Data: Anonymized and aggregated data retained indefinitely
6.2 Account Deletion
When you delete your account:
- Immediate Removal: Account credentials and profile information are deleted within 30 days
- Order History: Anonymized for legal and business records (personally identifiable information removed)
- Legal Compliance: Some data may be retained longer if required by law
7. Your Privacy Rights and Choices
7.1 Access and Portability
Right to Access:
- View your account information and settings
- Access your order history
- Review saved delivery addresses
- Request a copy of your personal data
7.2 Correction and Update
- Update your profile information anytime through account settings
- Modify or delete saved delivery addresses
- Correct inaccurate information
- Contact customer support for assistance with updates
7.3 Account Deletion
How to Delete Your Account:
- Go to Settings in the app
- Select "Account Management"
- Choose "Delete Account"
- Confirm your decision
- Your data will be removed within 30 days
Important: Account deletion is irreversible. Active orders will be processed, but you will lose access to order history and saved preferences.
7.4 Communication Preferences
- Opt-out of promotional communications (if enrolled)
- Manage notification settings in the app
- Unsubscribe from emails via the link provided in each email
8. Children's Privacy
Zipa is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@zipaa.app. We will take steps to delete such information from our systems.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices
- New legal requirements
- User feedback
- Platform enhancements
Material Changes: We will notify you via email or prominent notice in the app. You will be asked to review and accept updated terms.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.